Frequently Asked Questions

Do you have an online store?
Yes! We have one live inventory, so the product you see in-store is also available online! Visit our online store here.

Do you have a points program for your customers?
Yes! Customers can earn 2% back on all regular priced items (excluding Class/Take & Make fees). This collects as loyalty points in our system which customers can redeem on their purchases. Please note, that the Loyalty Program for online shipping is separate from in-store shopping. Loyalty points collected in-store DO NOT EXPIRE. However, Loyalty Points collected through online shipping WILL EXPIRE after 1 year from them being earned.

How do I receive my online order?
We offer Curbside Pickup, Home Delivery (Calgary Residents Only) & Shipping across North America via Canada Post, UPS, Fedex & Purolator. For more information on our shipping policy, please click here.

Do you offer classes?
Yes! We offer both In-Person and Online classes. Our In-Person classes take place in our workshop and our Online classes take place on Zoom. Online classes are recorded and uploaded to a Private Facebook Group, so if you cannot attend the class on Zoom, you may watch it when it is convenient for you!

To see our current offerings of Classes/Take & Makes/Guest Instructor Workshops please click here.

What is our class cancellation policy?
All Classes and Take & Makes are NON-REFUNDABLE.

Will I get a reminder email/phone call/text before a class I signed up for?
Once you have registered for a class, you will be emailed the Class Info Handout prior to the scheduled class date. The Class Info Handout includes the Class Date/Time/Description, a two-time use coupon code for 15% off (exclusions apply), a list of supplies being provided by the teacher and a list of supplies that you will need to bring with you to class.

What are Take & Makes?
Take & Makes are curated kits put together by members of our teaching team. The end goal is a finished project (cards, layouts, albums etc.). Take & Make kits include all the product you need to complete the project aside from some crafting basics that you will need to have on hand (trimmer, scissors, adhesive etc).

Do you offer gift certificates?
Yes! You can either purchase a gift certificate through our online store here. It is highly recommended that you read through the Gift Certificate FAQ prior to purchasing your gift certificate. Gift certificates that are purchased through our online store can be used online and instore.

Gift cards can also be purchased in-store or over the phone. These are a hard plastic card style gift card and they can only be used in-store.

If you have any further questions about our gift certificates, please give us a call or email us at support@paperandinkboutique.com

If I am looking for a specific product and you do not carry it, can you order it for me?
Yes! Any product inquiries can be emailed to support@paperandinkboutique.com and we can look into your request and advise you on availability and pricing.